Terminal Manager

Reporting to the Sr. Director of Operations, the Terminal Manager is an exempt position whose functions are to oversee and regulate the day-to-day operations at the Terminal; establish and maintain the necessary operational systems and procedures and maintain limitations and controls, to ensure the most effective and profitable utilization of facilities, equipment and manpower under his/her control and direction; and, ensure compliance with company and D.O.T. policies and procedures and ensure Terminal profitability.

Essential Duties and Responsibilities:

In accordance with current Operating Standards, “Company Policies and Procedures” and in the best interests of the Company; its customers; employees and the public, the Terminal Manager’s responsibilities include:

• Work with Recruiting and Sales departments to ensure proper driver levels based on revenue projections, new business, and projected turnover

• Advise and direct dispatch operations and drivers, providing coaching and mentoring while determining engagement and satisfaction

• Assist with employee recruitment, training, and performance evaluation, promotion and termination activities

• Participate in orientation for new employees

• Focus on driver retention, working with the Capacity Development Team on initiatives based on turnover trends

• Work with the Sr. Load Coordinators and/or the Load Coordinator to monitor driver levels and resolve issues with drivers, and to ensure efficient and fair dispatching of drivers

• Monitor driver pay to ensure maximum earnings, ensure pay equity through regular review, and resolve driver pay errors

• Provide input on industry and local market trends on driver compensation

• Review and approve time off schedules

• Work with Human Resources to manage sick leaves and return to work accommodations

• Identify and manage driver training and certification requirements to ensure the compliant and safe dispatch of drivers, and ensure the appropriate support is identified and provided for proper completion of the same

• Ensure compliance with company policies and procedures

• Collaborate with the Safety; provide support on review of Drive Cam events, support safety initiatives, attend safety meetings, and conduct regular ride-alongs.

• Ensure the terminal is organized, clean and free of safety hazards

• Stay connected with and respond to concerns of local customers

• Reward and recognize drivers for behaviour that supports our culture

• Plan and host driver appreciation events

• Work with HR regarding progressive discipline and termination of drivers, when required

• Respond to, resolve and/or create solutions for driver complaints or concerns

• Coach and mentor dispatch operations and drivers with an emphasis on open communication

• Assign responsibilities to employees, enforcing compliance policies and communicating with customers to provide updates and resolve issues

• Determine staffing needs at the terminal and work with the Capacity Development team in the hiring process

• Adheres to the companies Safety, Health, and Environmental and Security policies

Knowledge and Skills:

• Excellent leadership, communication and managerial skills

• Collaborative, understands their impact on people, acts with integrity, respectfully holds people accountable

• Assist in budget preparation and expense management

• Able to develop and implement business plan for profitability

• Develop strategies to improve overall quality and productivity

• Coach and mentor – provide support and guidance to people to encourage them to be their best, which includes being able to identify both positive behaviours and provide respectful constructive feedback on performance concerns

• Communicator – strong interpersonal skills across all levels of an organization

• Listens – carefully attends to what others are saying and to what they mean

• Honest – trusted and genuinely sincere when dealing with people

• Self-motivated – desire to work in an unsupervised environment

• Good judgement – a decisive individual who possesses a "big picture" perspective, exhibits sound and accurate judgment, and makes timely decisions

• Facilitator – able to comfortably work in an environment of “influence without authority” and resolving conflict

• Problem solver – identifies and resolves problems proactively and in a timely manner

• Sound knowledge of transportation industry including DOT and FMSCA regulations; experience in pneumatic bulk commodities is desirable (cement hauling industry a plus)

• Experience with McLeod Software and Samsara systems preferred

• Intermediate level computer skills; proficient in Microsoft Office Suite

• Accountable for developing an environment

Education and Experience:

• A minimum of three (3) to five (5) years of management/operations experience in the transportation business preferred

• High School Diploma or GED required

• Bachelor’s Degree preferred

What We Offer:

• Competitive Medical, Dental, and Vision options

• Life Insurance

• Paid Time Off (PTO)

• 401k

• Ancillary Benefits

• Holidays

• Learning and Development

Pay:

• $85,000 to $95,000 depending on experience